Help/Customer Service (Size Chart , Return & Exchange Policy , Shipping Information, and Payment Options Listed Below)

Size Chart

Size Chart

Plus Size Chart

Items are junior sizes and do run smaller than misses sizes. Your waist measurement may not fall on the same line on the chart as your hip measurement, or vice versa. Just order the larger of the two sizes.

We want you to be satisfied. Please return item(s) within 14 days from delivery date. We'll be glad to make an exchange or reimburse your credit card less the original shipping fee and less a restocking fee of 20% for items that are not ON SALE.  There is no restocking fee for exchanges.  For refunds, after receiving and inspecting the merchandise, we will reimburse your credit card less the shipping fee and less a 20% restocking fee.  Refunds less a 20% restocking fee are given to items that are not ON SALE.    ON SALE merchandise can only be exchanged or receive store merchandise credit.   An item may be exchanged one time.  All clearance-items and lingerie sales are final. This includes bras, panties, and bra push up pads.  We cannot accept worn swimsuits or lingerie; or garments used, worn, scented, soiled or altered by the consumer. Returns & Exchanges are processed when item(s) are received.  All items are fully inspected prior to shipping.  Gianna's Closet Boutique recommends sending all returns/exchanges via priority mail with insurance. We are not responsible for lost items. International exchanges will be assessed a $10 reshipping fee.

Please follow return/exchange instructions on the invoice included with your package.  Return item(s) within 14 days from delivery date. We cannot accept returns/exchanges after 14 days from delivery date.  Return item(s) in the original packaging with tags and hangers attached.  Return items must include original packing list.  Please allow 1-2 weeks from the time you mailed us your package, for us to receive and process your return/exchanges.

Send Returns/Exchanges to:

Gianna's Closet

P.O. Box 7855

Urbandale, IA 50323

Attn: Returns/Exchanges

Shipping

Orders from giannascloset.com are shipped via USPS or UPS using the following rate scale: Order Amount Standard(5-10 days) Express(2-4 days) Overnight(1-2 days) $0- $25 $6.45 $6.95 $19.95 $25.01-$50 $6.95 $8.95 $21.95 $50.01-$100 $8.95 $10.95 $24.95 $100.01-$150 $10.95 $12.95 $26.95 $150.01 and up $13.95 $15.95 $28.95 Standard shipping usually takes 5-10 business days. Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 6:00 p.m.CST) are typically processed and shipped within 24 hours. Once an order has processed, delivery time depends on the chosen shipping method. Spend $50 or more to receive free standard shipping.  Shipping discount is automatically deducted during checkout.  Free shipping does not apply to exchanges/store merchandise credit.

Unclaimed packages are subject to a 20% restocking fee and shipping charges are nonrefundable.

International Shipping

Shipping to Canada cost $17.95 and $2.00 for each additional item shipped. Shipping to the UK costs $18.95 and $2.50 for each additional item shipped. Shipping to anywhere else costs $25.95 and $2.50 for each additonal item shipped. All prices are listed in U.S. dollars. Remember taxes and duties are your responsibility. Please allow 7-30 days for International delivery. We do not offer express delivery to international addresses.

Visa

MasterCard

Discover

American Express

eChecks

Note: We do not accept money orders or personal checks.

All payments are processed through PayPal. PayPal is a secure payment processor. Customers can pay through PayPal without registration.

Gianna's Closet Boutique is an online retailer. Currently, we do not distribute catalogs.