Help/Customer Service (Size Chart , Return & Exchange Policy , Shipping Information, and Payment Options Listed Below)
Size Chart
Size Chart
Letter Size
Bust
Waist
Hips
Small
32-34
24-26
34-36
Medium
34-36
26-28
36-38
Large
36-38
28-30
38-40
Extra Large
38-40
30-32
40-42
Plus Size Chart
Letter Size
Bust
Waist
Hips
1XL
40-44
33-36
43-47
2XL
44-48
36-41
47-51
3XL
48-50
41-43
51-53
Items are junior sizes and do run smaller than misses sizes. Your waist measurement may not fall on the same line on the chart as your hip measurement, or vice versa. Just order the larger of the two sizes.
Returns & Exchanges
In order to provide our customers with the highest quality of products, the following applies:
We want you to be satisfied. Please return item(s) within 14 days from delivery date. We'll be glad to make an exchange or reimburse your credit card less the original shipping fee and less a restocking fee of 20% for items that are not ON SALE. There is no restocking fee for exchanges. For refunds, after receiving and inspecting the merchandise, we will reimburse your credit card less the shipping fee and less a 20% restocking fee. Refunds less a 20% restocking fee are given to items that are not ON SALE. ON SALE merchandise can only be exchanged or receive store merchandise credit. An item may be exchanged one time. All clearance-items and lingerie sales are final. This includes bras, panties, and bra push up pads. We cannot accept worn swimsuits or lingerie; or garments used, worn, scented, soiled or altered by the consumer. Returns & Exchanges are processed when item(s) are received. All items are fully inspected prior to shipping. Gianna's Closet Boutique recommends sending all returns/exchanges via priority mail with insurance. We are not responsible for lost items. International exchanges will be assessed a $10 reshipping fee.
Please follow return/exchange instructions on the invoice included with your package. Return item(s) within 14 days from delivery date. We cannot accept returns/exchanges after 14 days from delivery date. Return item(s) in the original packaging with tags and hangers attached. Return items must include original packing list. Please allow 1-2 weeks from the time you mailed us your package, for us to receive and process your return/exchanges.
Send Returns/Exchanges to:
Gianna's Closet
P.O. Box 7855
Urbandale, IA 50323
Attn: Returns/Exchanges
Shipping
Orders from giannascloset.com are shipped via USPS or UPS using the following rate scale:
Order Amount
Standard(5-10 days)
Express(2-4 days)
Overnight(1-2 days)
$0- $25
$6.45
$6.95
$19.95
$25.01-$50
$6.95
$8.95
$21.95
$50.01-$100
$8.95
$10.95
$24.95
$100.01-$150
$10.95
$12.95
$26.95
$150.01 and up
$13.95
$15.95
$28.95
Standard shipping usually takes 5-10 business days.
Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 6:00 p.m.CST) are typically processed and shipped within 24 hours. Once an order has processed, delivery time depends on the chosen shipping method.
Spend $50 or more to receive free standard shipping. Shipping discount is automatically deducted during checkout. Free shipping does not apply to exchanges/store merchandise credit.
Sales Tax
Gianna's Closet is required by law to charge sales tax to orders shipped to Iowa. Sales tax does not apply to orders shipped to addresses in other states.
Unclaimed packages are subject to a 20% restocking fee and shipping charges are nonrefundable.
International Shipping
Shipping to Canada cost $17.95 and $2.00 for each additional item shipped. Shipping to the UK costs $18.95 and $2.50 for each additional item shipped. Shipping to anywhere else costs $25.95 and $2.50 for each additonal item shipped. All prices are listed in U.S. dollars. Remember taxes and duties are your responsibility. Please allow 7-30 days for International delivery. We do not offer express delivery to international addresses.
Payment Options We Accept via PayPal
Visa
MasterCard
Discover
American Express
eChecks
Note: We do not accept money orders or personal checks.
All payments are processed through PayPal. PayPal is a secure payment processor. Customers can pay through PayPal without registration.
Gianna's Closet Boutique is an online retailer. Currently, we do not distribute catalogs.